If your pet is experiencing an emergency, call us at (585) 424-1277.

Emergency Veterinary Services

Emergency Care for Pets 24-Hours a Day

Here for You, Around the Clock

At VSES, your animal companions enjoy the finest in veterinary diagnostics, surgery, and treatment. If you’re experiencing an emergency situation, please call (585) 424-1277 for immediate assistance. The following provides very basic information on various symptoms and conditions pets sometimes face. Our veterinarians and support staff are ready to help you and your pet no matter the day or time.

The First Step

In any pet emergency, or in a situation that could become an emergency, we encourage you to call and talk to us first. If the best course of action is to bring the pet to us, we will advise you of the proper steps to take to stabilize and comfort your pet until you arrive at our hospital. Calling ahead allows us to prepare for your arrival and the unique needs of your sick or injured pet.

Through our phone assessment, we may even find that treatment can be provided safely at home until your regular veterinarian is available. Our team is pleased to help you keep your pet comfortable, instructing and guiding you over the phone. This simple call may save you and your pet from an unnecessary hospital visit.

What to Expect

Our emergency team has the expertise necessary to treat the most complex illnesses and injuries in companion animals. Diagnostics include a state-of-the-art veterinary laboratory and imaging equipment, including radiology, MRI, and ultrasound. VSES provides 24-hour urgent veterinary care when your pets are in crisis. Walk-in patients are seen as quickly as possible based on the severity of the illness or injury. We utilize a triage system that helps our staff decide which patients are in the most immediate need of care. Because we address patients based on the nature of their problem, critical cases may be seen before your pet.

Emergency Care Available 24/7

First, as part of the triage process, our staff will ask you questions about your pet. Your pet will then be taken to the treatment area for immediate assessment, intervention, and life-saving therapy or surgery, if needed, by our trained emergency clinicians and staff. Your pet may be released the same evening or if the patient’s condition warrants it, your pet will be transferred to our hospital unit and admitted for services. The length of patient stay depends upon the nature and severity of the illness or injury.

Sick and injured animals often behave in an unpredictable manner. Your pet should be in a carrier or wearing an effective restraint for its own protection and that of other patients in the waiting area.

Emergencies are seen on a walk-in basis, but we urge you to call ahead so we know you’re coming: (585) 424-1277

What to Expect

Our emergency team has the expertise necessary to treat the most complex illnesses and injuries in companion animals. Diagnostics include a state-of-the-art veterinary laboratory and imaging equipment, including radiology, MRI, and ultrasound. VSES provides 24-hour urgent veterinary care when your pets are in crisis. Walk-in patients are seen as quickly as possible based on the severity of the illness or injury. We utilize a triage system that helps our staff decide which patients are in the most immediate need of care. Because we address patients based on the nature of their problem, critical cases may be seen before your pet.

Emergency Care Available 24/7

First, as part of the triage process, our staff will ask you questions about your pet. Your pet will then be taken to the treatment area for immediate assessment, intervention, and life-saving therapy or surgery, if needed, by our trained emergency clinicians and staff. Your pet may be released the same evening or if the patient’s condition warrants it, your pet will be transferred to our hospital unit and admitted for services. The length of patient stay depends upon the nature and severity of the illness or injury.

Sick and injured animals often behave in an unpredictable manner. Your pet should be in a carrier or wearing an effective restraint for its own protection and that of other patients in the waiting area.

Emergencies are seen on a walk-in basis, but we urge you to call ahead so we know you’re coming: (585) 424-1277

Is This An Emergency?

Sometimes it is difficult to know if a pet is just uncomfortable or if the situation warrants a call or visit to the veterinarian. In general, there are a variety of conditions that we would call urgent, with the potential for becoming a veterinary emergency.

Contact us at once if your pet has experienced the following:
  • Respiratory difficulty
    Gasping, choking, wheezing, or if your pet stops breathing
  • Trauma
    From an accident, injury, a fall of any kind, or if you suspect or see broken bones
  • Bleeding
    Especially from the mouth, nose, eyes, or if you see blood in the urine or stool
  • Seizure
    Any seizure can require immediate veterinary attention
  • Collapse
    A fall to the ground or the inability to get up, or if you suspect heatstroke
  • Unconscious
    Unresponsive or won’t wake up
  • Vomiting/Diarrhea
    Lasting for more than 24 hours, or if you see blood
  • Poisoning
    Suspected ingestion or exposure to toxins, from antifreeze and rat poison to human medications and household products
  • Pain
    Whining, biting, pawing at a spot on the body, shivering, aggression, or withdrawal
  • Impaired vision
    Injury or irritation to the eye, wandering or bumping into objects
  • Difficult labor
    More than three or four hours between delivery of puppies or kittens, or any concerns during labor

These are some of the obvious concerns that would precipitate a call to our veterinary emergency service. However, we are always here to answer questions and offer guidance any time you have a pet health concern.